Zeenav Web Design & Development – Terms of Service

These Terms of Service govern all website design, e-commerce development, and related services provided by Zeenav. By placing an order or signing an agreement with Zeenav, you agree to the terms outlined below.

To initiate services, customers must provide a valid billing address. Additional information may be requested during signup and must be submitted accordingly.

Payment Terms – Website Development
A 50% non-refundable down payment is required before development begins. The final payment is due within 15 days of project completion. For projects exceeding 30 days, a progress invoice of at least 25% of the remaining balance will be issued. Monthly maintenance and update services are billed on the first of each month.

General Payment Terms
All invoices are due within 15 days. Accounts are considered in default after 20 days. Non-cleared checks result in immediate default and a $35 returned check fee. Services may be suspended if an invoice remains unpaid for 60 days, although monthly charges will continue to accrue. Late payments will incur a fee of $5.00 or 1.5% of the outstanding balance, whichever is greater, subject to applicable state law. Zeenav reserves the right to recover collection and attorney fees for defaulted accounts.

Service Interruptions
Zeenav is not responsible for service disruptions beyond its control, including but not limited to issues caused by third-party providers or natural disasters.

Account Security
Customers are responsible for keeping login credentials and authentication codes secure. Sharing account information is strictly prohibited. If credentials are compromised, customers must notify Zeenav immediately via phone or email.

Governing Law
All disputes related to this agreement must be resolved through mediation before initiating legal or arbitration proceedings.

Content and Acceptable Use Policy
Zeenav services must comply with all applicable U.S. Federal, State, and Local laws. Prohibited content includes plagiarized or copyrighted material, threatening, racist, or obscene content, pornographic content, warez, unlicensed software or MP3s, and hacking tools or spam-related services.

Proposal Scope and Modifications
Customers are responsible for reviewing proposals in full. Requests outside the original scope may be declined or billed additionally. Extra services are payable either before development begins or on a net-15 basis, as determined by Zeenav.

Project Timelines and Delays
Clients must adhere to the agreed timeline. Delays caused by the client may disrupt Zeenav’s workflow, incur additional charges, or result in project termination. Down payments are non-refundable in such cases. A new agreement may be required to restart a halted project.

Website Copyright
For custom websites, copyright transfers to the client upon full payment. If a project is canceled, the client may request all website files (.zip) and the MySQL database dump (.sql), if applicable. For semi-custom websites, copyright transfers after one year of active subscription or upon full advance payment. WordPress admin credentials are not provided. Upon cancellation and copyright transfer, clients will receive all site files and database backups, if available.

Website Launch and Access
Once a project is completed and approved, it is considered final. Any changes outside the agreed scope may incur additional charges. Clients must launch the website or provide credentials for launch within one week of completion. Failure to do so may delay the go-live date and result in extra fees. Final account access and training are provided only after full payment is received.